Dealing phone calls has become an important part of modern life. Making a business phone call in an appropriate and correct way is essential for a successful business process. Have you learned how to make and take business phone calls in Chinese yet? If not, please notice the following points:

 

1. In china telephone are generally answered without giving a person’s name, but business telephones may be answered with the name of a firm or unit. If the caller withes to know the person he/she is speaking to, polite expressions such as:“您是哪位/您哪里” may be used instead of “你是谁？”. 

 

2. Choose the right time, You’d better not make a business call around quitting time because the other side might want to leave the office, so you may not get a satisfactory response.

 

3. When receiving a call , one may ask “请问你是谁”, or “请问您找谁”. 

 

4. If looking for someone else to speak to the caller, one usually says:“请稍等，please hold on”.

 

5. Try to use polite words for phone calls and what you are talking about should be brief and clear. 

 

6. before ending the call, say “goodbye” and then put down the phone lightly. 

 

Now, let’s see how it works: 

Calling to make an appointment